Incorrect items received
- If happened that you received the wrong item, please forgive our unintentional negligence, and please do not worry, we will handle for you in the shortest time possible.
- Kindly feedback to our customer service by email/ sms – within 48 hours after receiving it, let us know the product and goods you’ve ordered and received.
(The “48 hours” term means that when we sent the item by courier, we will inform you the approximate receive date which get from our shipping agent. The applicable exchange date is count from the receive date that we gave to you. )
Please write us a brief email/ sms (English/Chinese) which included following detail:
- Invoice code
- Product code
- Contact name
- Contact number
- Reason for exchange and what would you like us to handle your transaction
- We will verified your request within 72 hours and reply you for the arrangement for exchange.
- We will arrange courier to collect the item from your address, you don’t have to pay any postage as JM wedding will bear any delivery charger, and just wait to receive your correct products.
JM Return & Exchange T&C applied. (Please click the link here.)