Exchange type
- If you would like to exchange to any other products are included other pattern , kindly contact our customer service by email / Whatsapp within 48 hours after receiving it.
(The “48 hours” term means that when we sent the item by courier, we will inform you the approximate receive date which get from our shipping agent. The applicable exchange date is count from the receive date that we gave to you. )
Please write us a brief email/ sms (English/ Chinese) which included following detail:
- Order code
- Contact name
- Contact number
- Reason for exchange and what would you like us to handle your transaction
- We will verified your request within 72 hours and reply you for the arrangement for exchange.
- Our customer service will check if the item you want is available.
- After we verified and confirm your item to be exchange, you may informed require to pay postage by select the method below,
Method 1: Please pay for the postage for exchange item and inform us, we will arrange courier to collect from your address.
or Method 2: Please send your exchange items to your nearest courier agent & inform us the date of sending back and receipt as evidence BY email
- After received your exchange items, we will arrange courier and inform you the date of the NEW exchange items reach to your address.
JM Return & Exchange T&C applied. (Please click the link here.)